TERMS & CONDITIONS
1. 14 DAY MONEY BACK GUARANTEE
We’re so confident in our skincare products and we guarantee you’ll love it. If for any reason you're not entirely satisfied with our product, you may send us back the item for a full refund on the amount of the product within 14 days of its delivery. The returned product needs to be at least 80% unused. To organise a return, please contact us via email at contact@aforapothecary.com or DM us on Instagram @aforapothecary.
Please note we can only accept back A For Apothecary products that were directly purchased through A For Apothecary, we cannot accept products that were purchased from a third-party retailer.
2. SHIPPING WITHIN SINGAPORE
COURIER
Items are delivered via tracked local courier at $4.80 to prevent damage or loss of items.
We provide free courier delivery for purchases above $65.
PROCESSING TIMES
Orders will usually ship within 3-4 business days.
DAMAGED/LOST ITEMS
Unfortunately, lost or damaged mail happens despite our best efforts. We are not held responsible for items that are already shipped. Please contact us if you encounter damaged or lost items and we will gladly give you discount vouchers for your next purchase.
SHIPPING ADDRESS
Please verify the shipping address and information before confirmation. If a package returns to us and needs to be reshipped, please be aware that additional shipping fees may be required.
INTERNATIONAL SHIPPING
We ship to the following countries:
Malaysia, Vietnam, Indonesia, Australia, South Korea, United States, United Arab Emirates, Thailand, China, Brunei, Taiwan.
Please note that there may be additional taxes and duties in each individual country.
3. REFUNDS AND EXCHANGES
CANCELLATIONS
Orders can be canceled if the item(s) had not been shipped. Please allow 2-3 days for cancellation to be processed.
REFUNDS & EXCHANGES
Due to the nature of our products, we are not able to accept refunds or exchanges for items shipped.
4. ADDITIONAL POLICIES
While our products contain all natural ingredients, we would advise caution for individuals with skin sensitivities. All our ingredients are listed in the product description. We advise doing a skin patch test before trying out any new products on your baby.
Please store items in a cool, dry place before use. Once open, use within the shelf-life date as stated on the product.
5. PRIVACY POLICY
THE APOTHECARY ISLAND PTE. LTD. is committed to protecting the privacy of visitors to this Site. We collect personal information in order to give you a more enjoyable, personal and convenient shopping experience.
The use of this Site signifies that you agree to this Privacy Policy. If you do not agree to this Privacy Policy, please do not use this Site. This Privacy Policy does not apply to the websites to which we link.
When you submit information to us, sign up as a customer on our Site, visit our Site or follow us on social media, you agree and consent to THE APOTHECARY ISLAND PTE. LTD., including its related corporations, business units, parents and subsidiaries (collectively the “Group”) to use your personal information.
THE APOTHECARY ISLAND PTE. LTD.‘s collection of customers’ information is crucial to the operational viability of our business. We will not share or disclose your information to anyone except for approved third-party vendors (“Approved Third-Party Vendors”) who are hired for specific functions, including but not limited to order-fulfilling, delivery, postal mail, email, processing of payments and more. These vendors have access to your details, but may not use them for other purposes other than the function they have been hired to fulfill.
We may use your personal information to support and enhance your use of the Site, including without limitation: providing customer service; sending you marketing material through Electronic Direct Mailers and Direct Mailers; giving you gifts; fulfilling your order; and any other methods of supporting your use of our site.
When you sign up with us on our Site you will automatically be added to our electronic mailing list. You will receive marketing material, latest offerings, news and offers when you are on our electronic mailing list. If you do not wish to receive such offerings, you can unsubscribe by clicking “Unsubscribe”.
We may disclose your information in order to comply with any requirement of the law, court order, governmental order or subpoena. In the event that your personal information might be provided to any third party for any reason other than as set forth in this Privacy Policy, you will receive a notice from us.
We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.
When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.
We collect such Non-personal and Personal Information for the following purposes:
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To provide and operate the Services;
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To provide our Users with ongoing customer assistance and technical support;
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To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;
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To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services;
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To comply with any applicable laws and regulations.
Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to email us at contact@aforapothecary.com.
6. INTELLECTUAL PROPERTY
The intellectual property rights in all software and content made available to you on or through this Website remains the property of THE APOTHECARY ISLAND PTE. LTD. and are protected by copyright laws and treaties around the world. All such rights are reserved by THE APOTHECARY ISLAND PTE. LTD. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise. You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by THE APOTHECARY ISLAND PTE. LTD. No license or consent is granted to you to use this trademark in any way, and you agree not to use this without the written permission of THE APOTHECARY ISLAND PTE. LTD.